Customer Experience

We guide our clients success strategically towards the digital commerce path VTEX believes in.

We use our advanced ecommerce and VTEX knowledge to grow the client business. We are reliable mentors for the clients' C-level, trusted advisor guiding all projects related to digital commerce.

Product Design

We learn from our customers to design the future of commerce

We enable millions of people around the world to have a seamless experience buying and selling their products

Through our deep knowledge of the VTEX platform capabilities we help the client to evolve their business.

We guide our clients to grow above the market average and guarantee the success of our clients. We understand all the scenarios involving the client and together with the product team we deliver solutions and new business opportunities. We are the main point of contact for the client in VTEX and we value our good relationship with them.

In order to make new business considerations, we use ecommerce tools (like Google Analytics, Search Console, SemRush) to analyse the client store. Thinking about the customer success team, knowing how to prioritize it is key in our job to avoid friction and make the request an important item in the VTEX roadmap.

Customer Excellence, Customer Experience, Growth

Sydney, Australia


"Working as a customer success manager is a huge challenge, each day I learn a lit bit more.
I can have c level conversations, share experiences with all the product team and with different clients that I have in my portfolio."

Carol Amaral is one of our incredible Success Account Directors here at VTEX. She guarantees the success of some of our most important clients.

Related content

PHP Code Snippets Powered By :