You have experience in the eCommerce industry;
You have analytical and logical thinking to design simple solutions to complex problems;
You have systemic thinking to solve simple solutions to complex problems;
You have ease of learning and adaptation: we have the ability to change fast;
You have the urge to question and discover alternatives to pre-existing paradigms;
You have experience in Google Analytics (or similar) and e-commerce KPIs (conversion rate, CAC, etc.); *preferred but not required
You have knowledge of SEO
Has a solid experience in various areas around E-Commerce – at least 2 years of experience as E-commerce Manager;
Experienced in solving business problems and quickly picking up new tools or skills;
Design solutions that are simple, elegant, and scalable;
Deliver projects on time, with expected GMV results and within budget;
Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process);
Improve the Net Promoter Score of VTEX clients across US clients;
Prioritize replying to customers’ as fast as possible;
Guide business planning and digital strategy workshops;
Strong interest for a multicultural environment;
Ability to prepare and deliver presentations to large audiences;
Ability of interpersonal communication;
Ability to work multi functionally with colleagues and managers, internally and externally;
Ability to translate complexity into action plans and communications;
Ability to work independently and collaboratively;
Strong ability to organize tasks and time;
Entrepreneurship and responsibility
Guide clients: I guide our clients by bringing technical and business knowledge together to guarantee the success of the KPIs and goals of the project.
Promotes engagement with VTEX products and services: I keep myself up-to-date on VTEX business cases and the platform’s evolution, promoting a service experience that empowers clients to use VTEX products to their fullest potential.
Solution documentation: I am responsible for the default documentation delivery to the client.
Solution architecture: I am accountable for a well-designed, scalable and sustainable architecture, guaranteeing the velocity and sales performance of our clients’ stores.
Client’s vision: I gather customer-side feedback as insights for the product evolution.
Project visibility: I guarantee visibility to all stakeholders by keeping Salesforce updated with documentation, project status and stages.
Education: I scale VTEX’s knowledge exchange by documenting sales strategies, negotiation, proposal and presentation best practices and authority building.
Main KPI’s: These are the important metrics that needs to be pursued by the Solution Architect: PS Gross Margin, Time to market, NPS, Target go-live (deadline) vs actual, SI involvement vs VTEX, expected GMV on initial months after the project