About the team
The Customer Experience team is the primary interface between VTEX and the customer. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s.The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases.
About the role
The Customer Excellence Analyst is the primary interface between VTEX and the customer. Technology-driven, the analyst learns the different scenarios surrounding the VTEX product and develops solutions to recurring customer problems by acting through tickets and investigating the platform’s technical scenarios. Engages by improving the area and especially the customer-company relationship.
Who you are
- You can work with multiple cross-functional groups, including business and technical teams;
- You have a tech & math mindset, providing simple solutions to complex problems;
- You have digital commerce experience (preferred);
- You have advanced English knowledge (preferred);
- You are familiar with frontend development.
VTEX (NYSE: VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce. VTEX is trusted by more than 2,400 customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over 3,200 active online stores across 38 countries*.Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,700 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia. At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.
*as of FY ended on December 31st, 2021
- Flexible work schedule;
- Health Plan;
- Reimbursement of 65% for language learning courses (English and Portuguese);
- Groceries and restaurants Voucher