Customer Excellence Analyst

Brazil

About the Team

The Customer Experience team is the primary interface between VTEX ecosystem and the customer. It *uses every real-time communication channel to guide the client, as each interaction is an opportunity to share commerce expertise. The team’s knowledge has to be one step ahead of the user’s.
The team’s focus is not just advising the client on the best usage of the ecosystem but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases.
 

About the Role

The Customer Excellence Analyst is the primary interface between VTEX ecosystem and the customer. Technology-driven, the analyst learns the different scenarios surrounding the VTEX products and develops solutions to recurring customer problems investigating the platform’s technical scenarios. Engages by improving the area and especially the customer-company relationship.

Who you are

  • You can work with multiple cross-functional groups, including business and technical teams;
  • You have a tech & math mindset, providing simple solutions to complex problems;
  • You have digital commerce experience (preferred);
  • You have advanced English knowledge (preferred);
  • You are familiar with frontend development (preferred).

About VTEX

VTEX (NYSE: VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce. VTEX is trusted by more than 2,400 customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over 3,200 active online stores across 38 countries*.

Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,500 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.

At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.
*as of FY ended on December 31st, 2021

Benefits

  • Competitive compensation
  • Profit-sharing
  • Flexible work schedule
  • Food voucher (Flash)
  • Health, dental and life insurance
  • Child care assistance
  • Extended parental leaves
  • Gympass partnership (access to 2700+ gyms)
  • Language scholarship: 65% subsidies in English, Spanish and Portuguese courses
  • Free shipping on 1000+ VTEX stores
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You don't have to meet all the job requirements! If you believe you can do the job and are a good match, we encourage you to apply.

Job position

Customer Excellence Analyst

Area of work

Customer Excellence, Customer Experience, Growth

Location

Brazil

Seniority

Entry level
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