The Customer Experience team is the primary interface between VTEX and the customer. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s.

The team’s focus is not just on advising the client on the best usage of the platform, but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases.

• You have 5+ years managing e-commerce business and/or operations in Direct to Consumer, Retail.com, Marketplaces and/or B2B;
• Experience in solving business problems and quickly picking up new tools and skills;
• You have experience with P&L and business models;
• You are data-driven;
• You have technical knowledge of platform and integration models;
• You are familiar with API Rest and Soap, JavaScript, CSS, HTML, Web Analytics (is a plus);
• You have a tech & math mindset, providing simple solutions to complex problems;
• You have advanced English knowledge.