Customer Success Manager

Mexico City, Mexico


VTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure, and powerful tooling, our platform accelerates the transformation of complex operations.
2500+ online stores of varying sizes and segments, with operations in 32 countries and global expansion, have at VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.


The Customer Experience team provides our customers with tactical guidance towards the digital commerce path VTEX believes in. We use every real time communication channel to guide the client as each interaction is an opportunity to share ecommerce expertise. Our knowledge has to be one step ahead of the users’.Our focus is not just advising the client on the best usage of the platform, we are specialists who identify the context of the clients’ requests and who have in-depth knowledge of VTEX capabilities applied to real business cases.


The Customer Success Manager (CSM) is in charge of helping our customers reach their true sales potential while maximizing the customer’s lifetime value for VTEX. Always investigates the platform’s technical scenarios to address customer’s business and technical questions. She/he ensures our customers are engaged with us, loyal to our brand, and promoters of our products. She/he is the main point of contact between our customer and VTEX, being the customer’s voice internally.
The CSM works with our sales team, support analysts, specialists, and project teams to ensure technical needs are met. The CSM is an eCommerce expert and will help our customers in the identification of opportunities and in the execution of their growth plan.


  • You have solid experience working with various areas around e-commerce;
  • You are experienced in solving business problems and quickly picking up new tools and skills;
  • You are experienced with PNL and business models;
  • You are data driven;
  • You have technical knowledge about platform and integration models;
  • You are familiar with API Rest and Soap, JavaScript, CSS, HTML, Web Analytics (is a plus);
  • You have a Tech & Math mindset to provide simple solutions to complex problems;
  • You have Digital commerce experience;
  • You have advanced English knowledge preferred;


  • Annual Profit-sharing;
  • Flexible work schedule;
  • Health insurance;
  • Language scholarship: 65% subsidies in English, Spanish and Portuguese courses;
  • Financial help to electrical and internet bills (US dollars);
  • Financial help to buy a chair, computer support, and others (US dollars);


We believe that inclusion inspires innovation and strong teams thrive inside diverse environments. We are committed to a hiring process that ensures equal opportunities for all, regardless of ethnicity, gender, disability, sexual orientation, gender identity or religion.


You don't have to meet all the job requirements! If you believe you can do the job and are a good match, we encourage you to apply.

At VTEX, we believe that diversity and inclusion are essential assets in creating an environment of high performance. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic. We invite all interested applicants to apply for open positions at VTEX and join us in our commitment to building a more diverse and inclusive workplace.

Job position

Customer Success Manager

Area of work

Customer Experience, Growth


Mexico City, Mexico


Senior level
PHP Code Snippets Powered By :