The Customer Experience team is the primary interface between VTEX and the customer. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s.

The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases.

The Customer Success Manager Senior is in charge of high value accounts, dealing with C level positions and delivering high value propositions to help these strategic accounts grow organically with VTEX. This person will ensure our customers are engaged with us, loyal to our brand and promoters of our products. She/he also works with our support analysts, specialists, and project teams to make sure that the technical needs are met. This person will lead the squad’s outputs, as well as help with prioritizing demands, activities, and business strategies. In this role, you will: 

• Participate actively in our clients’ strategic and growth plans; 
• Develop joint business plans and lead health checkpoints;
• Advocate internally for out customers’, influencing processes and product decisions;
• Establish strong relationships with our customers’ senior executives

• You have solid experience in various areas around ecommerce. Experienced in solving business problems and quickly picking up new tools or skills; 
• Business savvy: to get close to customers, this Leader needs to understand them, specially in what concerns the mechanics of their businesses; 
• Analytical: a strong CSM Leader should be able to unlock value from data in order to identify opportunities. Knowledge of analytics tools, such as Google Analytics, are valuable for this matter; 
• Demonstrated technical knowledge of platforms and integration models;
• High ability to develop business and client relationships;
• Strong communication skills, both written and verbally;
• Master the needs, opportunities, and trends of the industry, in order to see beyond the customers’ primary challenges, and lead the way of finding the best solutions; 
• Able to work with multiple cross functional groups and manage teams with a high seniority level; 
• Tech and math mindset; 
• Advanced English and Spanish;

It would be nice if you have: 

• Experience in a mature/leading ecommerce player;
• Experience with JavaScript, CSS, HTML;
• Familiarity with API Rest and Soap;
• Experience with backend development;
• Experience with VTEX platform.

• Competitive salary
• Flexible work schedule;
• Annual bonus of up to 2 monthly salaries, based on VTEX Global guidelines and targets;
• Reimbursement of 65% for language learning courses;
• Financial help to electrical and internet bills (US dollars);
• Financial help to buy a chair, computer support, and others (US dollars);