The Customer Experience team is the primary interface between VTEX and the customer. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s.
The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases.
The Customer Success Manager Senior is in charge of high value accounts, dealing with C level positions and delivering high value propositions to help these strategic accounts grow organically with VTEX. This person will ensure our customers are engaged with us, loyal to our brand and promoters of our products. She/he also works with our support analysts, specialists, and project teams to make sure that the technical needs are met. This person will lead the squad’s outputs, as well as help with prioritizing demands, activities, and business strategies. In this role, you will:
It would be nice if you have:
Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,700 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.
At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.
*as of FY ended on December 31st, 2021