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Field Software Engineer

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About the Role

 We are seeking a Field Software Engineer to join our Customer Experience (CX) team. This role is ideal for a professional with over 2 years of experience as a web developer or related role and proficiency in the JavaScript stack, including frameworks such as React, Next.js, Node.js, and GraphQL.

As the primary interface between VTEX and our customers, the Field Software Engineer will guide customers to optimize their use of the VTEX platform, ensuring they leverage its full potential. We are looking for a technology-driven individual, an exceptional problem solver with good communication skills, and the ability to ask probing questions to validate applications and find bugs.

You will work closely with the CX and Success teams, supporting customers with complex implementation issues and bug fixes, always being proactive. A self-taught mindset, committed to finding the best solutions for our customers, is essential.

Responsibilities:

  • Provide timely and effective solutions to customers issues through Zendesk ticketing system, ensuring a high level of customer satisfaction.
  • Analyze and troubleshoot technical problems, collaborating with customers’ and partners’ teams when necessary.
  • Contribute to the creation and maintenance of documentation and functional requirements guides to assist customers and partners.
  • Collaborate with cross-functional teams to ensure a seamless customer experience and the successful resolution of technical challenges.
  • Continuously update knowledge of VTEX platform features and capabilities to provide expert guidance to customers.

Who you are

  • Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
  • Proficient in JavaScript or TypeScript, with deep knowledge of HTML and CSS.
  • Knowledge in React and Next.js.
  • Experience using REST APIs and knowledge of GraphQL.
  • Experience with Postman or similar API development tools.
  • Debugging experience using JavaScript-based tools such as Chrome Developer Tools.
  • Problem-solving skills and analytical thinking.
  • Good communication and collaboration skills.
  • Willingness to learn new technologies and adapt to changing requirements.
  • Understanding of SEO principles and front-end website performance optimization is a plus.
  • Experience with VTEX Commerce platform and Zendesk or similar customer support platforms is a plus.
  • Digital commerce experience (preferred).
  • Advanced English knowledge (preferred).

About VTEX

VTEX (NYSE: VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce. VTEX is trusted by more than 2,400 customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over 3,200 active online stores across 38 countries*.

Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,500 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.

At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

*as of FY ended on December 31st, 2021

Benefits

  • Competitive compensation
  • Profit-sharing
  • Flexible work schedule
  • Food voucher (Flash)
  • Health, dental and life insurance
  • Child care assistance
  • Extended parental leaves
  • Totalpass partnership 
  • Language scholarship: 65% subsidies in English, Spanish and Portuguese courses
  • Free shipping on 1000+ VTEX stores

 

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You don't have to meet all the job requirements! If you believe you can do the job and are a good match, we encourage you to apply.

At VTEX, we believe that diversity and inclusion are essential assets in creating an environment of high performance. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic. We invite all interested applicants to apply for open positions at VTEX and join us in our commitment to building a more diverse and inclusive workplace.

Job position

Field Software Engineer

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