ABOUT THE ROLE
The Product Technical Analyst must act as a product specialist to solve the problems the user might find in the software, like a support layer inside the product. In that way, the engineers can focus on the software evolution, while the technical analyst takes care of the everyday issues. In addition, by having close contact with customer problems, the technical analyst is also responsible for bringing insights to engineers, contributing to continuous software improvement.
In this role you will answer support tickets opened by our Customer Experience team, acting as a N2 support level, solve complex technical problems by proposing solutions to remove our customers operational blockers and deal with eventual critical emergencies that require your specific knowledge about the platform to solve the problem within a short SLA. In addition, you will have a real impact by giving orientation to our CX team in order to solve the customers operational issues.
ABOUT THE TEAM
The Product Team is responsible for VTEX Software development, so we aim to hire bold players only. In that way, we are looking for people who are avid about taking risks, who embrace failure as an opportunity for learning. We look for candidates who love technology, learn fast and who are continuously engaged in improving the customers’ experience with the company.
We are specialists in VTEX and the go-to Persons regarding our Product. We know a lot about our ecommerce platform, the digital commerce market, and our customer’s business. Also, we act as technical consultants for the entire VTEX Team. We deeply understand our customer’s problems and remove their operational blockers with our technical knowledge, increasing their business revenue. We are the Experts!