Renewals Intern - Brazil


About The Role

Our area fosters our customers’ long-term success by building and promoting healthy and smart contracts. Our goal is to create a desirable future for our customers; therefore, we focus on accelerating contract renewals with care and expertise. We create an environment where customers feel comfortable questioning their actions boldly, actively listening, expressing their ideas, and thinking outside the box, meanwhile being supported by professionals.

About The Team

The Renewals’ area has been established to deal with the renewal and contractual negotiations topics of VTEX clients with a high level of expertise and dedication. Our team monitors the lifecycle of contracts, constantly searches for opportunities, and pays attention to clients’ deadlines. We perform our tasks with a genuine concern to treat the customer not just as a “number” or “a contract,” but to establish a long-term relationship and nurture a healthy environment among the involved parties.

As a Renewals Intern at VTEX, you will: 

  • Support Renewals process of VTEX Brazil clients; 
  • Engage with customers, securing and processing their renewal on-time;
  • Interacting daily with our Sales CRM (Salesforce); maintaining timely, accurate and detailed sales information and forecasts; and also and communicating any renewal risk to internal resources in order to develop resolution strategies;
  • Interact and get in touch with internal stakeholders from different areas in VTEX and develop projects/strategies with them, always having our customer’s satisfaction as the main goal;
  • Assist in maintaining and improving the area’s KPIs;
  • Leverage customer data and behavior to provide help in evaluating assess the health of each renewal;
  • Being an advocate for our customer contracts, both internally and externally;
  • Develop knowledge of Learn about the Digital Commerce ecosystem, with their practical opportunities and real challenges;
  • Learn about the VTEX Commerce Platform and their add-on products.

Who You Are

  • Problem solver mindset and attitude, preferably studying Engineering, Business Management, Economy or other degree that fosters these following skills;
  • Capacity to analysis different scenarios in a financial, commercial and contractual perspective to design applicable solutions to complex problems;
  • Strong negotiation skills, such as argumentation capacity, customer empathy, adaptability, storytelling ability and data-driven thinking;
  • Excellent interpersonal, verbal and written communication skills, as well as critical and agile reading skills;
  • Comfortable to play and learn on the field with persuasive conversations with internal and external customers;
  • Organization and self-motivation to work in an environment with great autonomy and flat hierarchy, having attention to detail and a critical sense of delivery;
  • Motivated for learning about SaaS’s sales world and their specifications; and achieving sales targets and KPIs;
  • Passionate about Ease of connecting with people at a deep level and building trusting relationships;
  • Advanced Microsoft Excel skills;
  • Fluency in Portuguese and advanced English;
  • Past internship experience in the technology and/or retail and/or digital commerce segment is a differential.



About VTEX

VTEX (NYSE: VTEX), the enterprise digital commerce platform for premier brands and retailers, is the leader in accelerating commerce transformation in Latin America and now expanding globally. 
Our platform enables our customers to execute their commerce strategy, including building online stores, integrating and managing orders across channels, and creating marketplaces to sell products from third-party vendors. VTEX platform is engineered to enterprise-level standards and features. We are trusted by more than 2,000 customers with over 2,500 active online stores across 32 countries, who rely on VTEX to connect with their consumers in a meaningful way*. We have been the vendor of choice for numerous Fortune 500 companies in Latin America and are now becoming the global digital commerce vendor for enterprise brands, including Whirlpool, AB InBev, and Motorola. 
According to IDC, VTEX is one of five vendors who “shaped the year 2020” and the fastest-growing digital commerce applications vendor in the top 20 market shares. 
*Figures as of FY ended on Dec. 31st, 2020


  • Competitive compensation
  • Flexible work schedule
  • Food voucher (Flash)
  • Health, dental and life insurance
  • Child care assistance
  • Extended parental leaves
  • Totalpass partnership 
  • Language scholarship: 65% subsidies in English, Spanish and Portuguese courses
  • Free shipping on 1000+ VTEX stores


You don't have to meet all the job requirements! If you believe you can do the job and are a good match, we encourage you to apply.

Job position

Renewals Intern - Brazil

Area of work

Sales & Marketing, Growth




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