Renewals Representative

Chief of Staff /

 São Paulo /



VTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure, and powerful tooling, our platform accelerates the transformation of complex operations.

2500+ online stores of varying sizes and segments, with operations in 32 countries and global expansion, have at VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.


TRUST TO BE TRUSTED: We believe with eyes closed and delegate responsibilities. To be trustworthy you need honesty, transparency and consistency in quality and performance. This is the great pillar of all relationships that involve VTEX within and outside the company. We’re trust-first.

BUILD FOR COMMUNITY: It’s all about being ready to grow and reach new levels with others. Have a clear purpose, collective thinking and a flexible essence, and you’re building for community. We are global but we’re audacious enough to aim for the stars.

BE BOLD: Boldness is about challenging the status quo and not being afraid to make mistakes or take risks. We test new alternatives, walk into the unknown and explore possibilities no one thought about. To be bold is to apologize instead of asking for permission.


The COS team has an impact on the efficiency and productivity of the company, streamlining business initiatives, tackling strategic projects, kicking off new initiatives and communicating cross functional objectives, as the Renewals Rep position.
As a member of the team, you will be responsible for renewing VTEX Brazil clients contracts ensuring a viable and healthy partnership. You will own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust.


The Chief of Staff team is part of the Brazil Growth area. It is an area at VTEX that works as “the right-hand” of the leader, troubleshooting and handling the daily needs of the company. Our job allows the VTEX Brazil President to then focus his efforts on what is more important for the company at the moment without losing the pace of important obligations.

  • Lead Renewals process. You are responsible for the overall strategy, approach and roadmap to ensure the renewal of all VTEX Brazil clients. 
  • Effectively engage with customers, securing and processing their renewal on-time.
  • Perform and manage follow-up activities with clients; interacting daily with our Sales CRM (Salesforce); maintaining timely, accurate and detailed sales information and forecasts.
  • Establish a close relationship and work together with Customer Success Managers and other internal stakeholders who have direct contact with the VTEX customer base to develop strategies for upcoming renewals.
  • Establish trusted advisor relationships across lines of business that will provide ongoing, accurate account information and future opportunities.
  • Always search for improvements and opportunities in the Growth Brazil area.
  • Provide forecast and ensure forecast and pipeline accuracy.
  • Accurately maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies.
  • Leverage customer data and behavior to assess the health of each renewal.
  • Serve as a trusted advisor to the leadership and other stakeholders.
  • Serve as point of contact on all items relating to customer renewals.
  • Influence the leadership to make bold and uncomfortable decisions to move the action forward.
  • Advocate for the VTEX culture.
  • 2 +years of related experience with a Bachelor’s degree.
  • Strong negotiation skills with experience driving contracts to completion on time.
  • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level.
  • Strong process management, financial acumen, and contractual skills.
  • Ability to project manage the renewal cycle, pulling in necessary resources.
  • Fluency in Portuguese and English.
  • _
    • Competitive compensation
    • Profit-sharing
    • Flexible work schedule
    • Food voucher (Flash)
    • Health, dental and life insurance
    • Child care assistance
    • Extended parental leaves
    • Gympass partnership (access to 2700+ gyms)
    • Language scholarship: 65% subsidies in English, Spanish and Portuguese courses
    • Free shipping on 1000+ VTEX stores
    We believe that inclusion inspires innovation and strong teams thrive inside diverse environments. We are committed to a hiring process that ensures equal opportunities for all, regardless of ethnicity, gender, disability, sexual orientation, gender identity or religion.
    VTEX continues to hire for all open roles, all interviewing and onboarding are done virtually due to COVID-19. Everyone new to the team and our current staff will temporarily work from home until it is safe to return to our offices.


    Learn about the future we're building.

    Founded in Rio de Janeiro in 2000 and now valued at over USD 1.7bn, VTEX is recognized by IDC and Gartner as one of the world’s leading commerce platforms. Our success is made possible by a team of over 1,000 diverse talented individuals in 17 offices spread across North and South Americas, Europe and Asia, and our global ecosystem of partners.