About the Team
The Customer Experience team is the primary interface between VTEX and the customer. It uses every communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s.
The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s and having in-depth knowledge of VTEX capabilities applied to real business cases.
About the Role
The Solution Architect is an ecommerce expert in charge of projects and will lead the team to help clients achieve their results. Solution architects play a pivotal role in driving our client’s success and, ultimately, our brand’s continued growth. They investigate the platform’s technical scenarios to address customer business and technical questions. They are responsible for overseeing ecommerce projects from kickoff to launch, coordinating and collaborating with cross-functional teams to create exceptional commerce experiences while managing timelines and expectations.
