ABOUT THE TEAM
The Customer Experience team provides our customers with tactical guidance towards the digital commerce path VTEX believes in. We use every real time communication channel to guide the client as each interaction is an opportunity to share ecommerce expertise. Our knowledge has to be one step ahead of the users’.Our focus is not just advising the client on the best usage of the platform, we are specialists who identify the context of the clients’ requests and who have in-depth knowledge of VTEX capabilities applied to real business cases.
ABOUT THE ROLE
As a Solution Architect, you will be in contact with all levels of the client, and in many situations required to present your proposals to C-level executives. For this challenge, we are looking for a Solution Architect, who will be the VTEX specialist during the projects and will lead the team internally to help the clients to achieve their results. This Solution Architect plays a pivotal role in driving our client’s success and ultimately our brand’s continued growth. She/He will investigate the platform’s technical scenarios to address customer’s business and technical questions. The Solutions Architect will be responsible for overseeing eCommerce projects from kickoff through launch, coordinating and collaborating with cross-functional teams to create exceptional commerce experiences, while managing timeline and expectations.