Solution Architect

Customer Experience /
 Buenos Aires /
 Mid-Senior level

The Customer Experience team provides our customers with tactical guidance towards the digital commerce path VTEX believes in. We use every real time communication channel to guide the client as each interaction is an opportunity to share ecommerce expertise. Our knowledge has to be one step ahead of the users’.Our focus is not just advising the client on the best usage of the platform, we are specialists who identify the context of the clients’ requests and who have in-depth knowledge of VTEX capabilities applied to real business cases.

As a Solution Architect, you will be in contact with all levels of the client, and in many situations required to present your proposals to C-level executives. For this challenge, we are looking for a Solution Architect, who will be the VTEX specialist during the projects and will lead the team internally to help the clients to achieve their results. This Solution Architect plays a pivotal role in driving our client’s success and ultimately our brand’s continued growth. She/He will investigate the platform’s technical scenarios to address customer’s business and technical questions. The Solutions Architect will be responsible for overseeing eCommerce projects from kickoff through launch, coordinating and collaborating with cross-functional teams to create exceptional commerce experiences, while managing timeline and expectations.

  • You have experience in a client facing role as the main point of contact;
  • You have knowledge of front-end development (Javascript, React, NodeJS, GraphQL, CSS, etc.)You have experience with eCommerce Marketing Strategy;
  • You are familiar with API Rest and Soap;
  • You are able to manage multiple projects simultaneously;
  • You are an understanding of industry trends, development principles, and project methodologies;
  • You have already worked with VTEX Platform is differential; You have a Tech & Math mindset to provide simple solutions to complex problems;
  • You have Digital commerce experience;
  • You have advanced English knowledge preferred;
  • _
    • Annual Profit-sharing;
    • Flexible work schedule;
    • Health insurance, OSDE 410;
    • Language scholarship: 65% subsidies in English, Spanish and Portuguese courses;
    • Discounts on; OSTER and DIA;
    • Financial help to electrical and internet bills (US dollars);
    • Financial help to buy a chair, computer support, and others (US dollars);
    We believe that inclusion inspires innovation and strong teams thrive inside diverse environments. We are committed to a hiring process that ensures equal opportunities for all, regardless of ethnicity, gender, disability, sexual orientation, gender identity or religion.
    VTEX continues to hire for all open roles, all interviewing and onboarding are done virtually due to COVID-19. Everyone new to the team and our current staff will temporarily work from home until it is safe to return to our offices.
    VTEX (NYSE: VTEX), the enterprise digital commerce platform for premier brands and retailers, is the leader in accelerating commerce transformation in Latin America and now expanding globally. 
    Our platform enables our customers to execute their commerce strategy, including building online stores, integrating and managing orders across channels, and creating marketplaces to sell products from third-party vendors. VTEX platform is engineered to enterprise-level standards and features. We are trusted by more than 2,000 customers with over 2,500 active online stores across 32 countries, who rely on VTEX to connect with their consumers in a meaningful way*. We have been the vendor of choice for numerous Fortune 500 companies in Latin America and are now becoming the global digital commerce vendor for enterprise brands, including Whirlpool, AB InBev, and Motorola. 
    According to IDC, VTEX is one of five vendors who “shaped the year 2020” and the fastest-growing digital commerce applications vendor in the top 20 market shares. 
    *Figures as of FY ended on Dec. 31st, 2020

    You don't have to meet all the job requirements! If you believe you can do the job and are a good match, we encourage you to apply.

    Job position

    Solution Architect

    Area of work

    Customer Experience

    Area of operation

    Buenos Aires


    Mid-Senior level