Solution Engineer, Digital Commerce

Paris, France

About VTEX

VTEX (NYSE: VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce. VTEX is trusted by more than 2,400 customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over 3,200 active online stores across 38 countries*.
Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,700 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.
At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.
*as of FY ended on December 31st, 2021

About the role

The Solution Engineer at VTEX is:
  • A digital commerce professional that supports the Account Executive during the sales cycle, mainly in regards to technical topics;
  • Responsible to support the senior leaders to identify the customers’ technical requirements, and convert them into business needs to demonstrate VTEX features;
  • Responsible to orchestrate the internal processes after signing a contract by handing over the project to the CX team, and aligning new features with the Regional Product team;
  • Responsible for implementing new processes and ideas alongside the head of the Solution Engineering Team.

About the team

The Solution Engineer team is responsible for:
  • Engaging and convincing the company’s tech team;
  • Introducing the best architecture to implement VTEX systems in a scalable way to help our customers overcome their digital strategy challenges;
  • Supporting the senior leaders to design, describe, and manage VTEX-based solutions to specific business problems – from the way the platform is implemented to the necessary third-party and new potential developments;
  • Supporting the senior leaders to describe the structure, features, and product behaviour;
  • Supporting the senior leaders to answer RFPs, RFIs, lead PoC implementation, security questionnaires and the creation of supporting documentations;
  • Coordinating the handover process with the CX team;
  • Coordinating customisations with the Regional Product Team that will enable our customers to reach their goals.

Who you are

You have:

  • Experience in a Pre-sales/Solution Engineering role for at least 1 year;
  • Experience in e-commerce for at least 1 year;
  • Experience in the e-commerce platform sector for at least 1 year;
  • Knowledge of how to use postman to demo rest APIs (get, post, put etc.);
  • Familiar with front-end technologies, such as HTML, XML, JavaScript, CSS, React, Next.Js, Gatsby, GraphQL etc., although you are not a developer.

Skills:

  • Tech & math mindset and the ability to analyse the customer’s scenarios before proposing any solution;
  • Great communication across all levels of management: C-level, director, managers and developers;
  • A technically-minded person that is able to translate technical requirements into solutions that bring value to our customers;
  • Fluent in English

Benefits

  • Competitive salary and annual bonus;
  • Reimbursement of up to 65% for foreign language classes (English, Spanish, Portuguese or Italian);
  • Permanent job contract;
  • Food allowance.
4227134004

4227134004

You don't have to meet all the job requirements! If you believe you can do the job and are a good match, we encourage you to apply.

Job position

Solution Engineer, Digital Commerce

Area of work

Growth Engineering, Growth

Location

Paris, France

Seniority

Senior level
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